Star Awards FAQs
Ameristar is happy to answer frequently asked questions about Ameristar, Cactus Petes and Star Awards. Click on a question below to view the answer. Some of these will contain links to other areas where you'll find additional information.
Click here to contact us if you have any questions that are not addressed below.
Do Star Awards points and comp ever expire?
Your Star Awards points and comps will remain available to you as long as you have carded play within a 12 month period.
Can I use Star Awards points and comps earned at one Ameristar Casino at another Ameristar Casino?
When visiting other Ameristar properties or Cactus Petes, your Star Awards membership level transfers with you. If you're an Elite member at one, you're an Elite member at all of our casinos. Plus, all your card benefits follow you too. However, point and comp balances earned at one casino can only be used at that casino.
Are there different membership levels?
There are five levels of Star Awards cards that you can earn based on your Base point accumulation. Your Star Awards benefits increase each time you reach a higher card level. We may notify you by mail or email if you have earned enough points for an upgrade.
What can I do with my Star Awards points and comps?
How you use your Star Awards points and comps is entirely up to you. You can accumulate and save points and comps in your account for later use. You can redeem your points for Same Day Cash Back (the minimum level to redeem Cash Back is $5). You can redeem your comps at our restaurants and hotels. Plus, you can convert your comps to cash at 50 cents on the dollar, giving you even more control on how you receive your awards. A maximum of $2,500 can be redeemed in Same Day Cash Back or comps per player, per day. Points are non-transferable between separate Ameristar locations.
What are points and how do I earn them?
Star Awards players earn points while playing their favorite games. After inserting your Star Awards card at the slots, you'll be able to watch your point balance increase while you play. On reels and video reel slots, $4 of "coin-in" equals one (1) Base point. It takes $8 of "coin-in" to earn one (1) Base point on all video poker machines. For our Electronic/Virtual Table Games, it takes $100 of "coin-in" to earn one (1) Base point.
Table game players earn Base points for their table play. To receive proper credit, be sure to give the dealer your Star Awards card before you begin playing. Please keep in mind that table points may not be available immediately after play.
You can check your point balance at any Ameristar cash redemption or promotional kiosk by swiping your Star Awards card.
How do I redeem Star Awards points for cash back or comps?
You may redeem your points at Star Awards. Points redeemed for cash back are calculated at 1,250 points for $5. You may redeem your points for cash at specially marked cash redemption kiosks. You may redeem your comps directly at any Ameristar owned restaurant by presenting your Star Awards card and a valid photo ID to the server. You may also convert your comps for cash at specially marked cash redemption kiosks for 50 cents on the dollar.
Can I use my Star Awards Card at any Ameristar Casino or Cactus Petes?
You must sign up for a new Star Awards card at each Ameristar property or Cactus Petes. If you have a Star Awards card from another property, simply present it at Star Awards and we will match your tier level. We are currently working on the technology to allow guests to use a single Star Awards card for their play at any Ameristar casino or Cactus Petes, but this will be available sometime in the future.
What are comps and how do I earn them?
Star Awards players earn comps while playing their favorite slot or table games. After inserting your card into a slot card reader, you will be able to watch your comp dollars increase while you play. You can also check your comp balance at any Ameristar cash redemption or Star Awards kiosk by swiping your card.
What is Star Awards?
Star Awards is Ameristar's loyalty program and is your key to earning the most awards and benefits for your play. Signing up for the program is quick, easy and allows players to earn Star Awards points that are redeemable for Same Day Cash Back and comps that are redeemable at our fabulous restaurants - all based upon your tracked slot and table game play.
How do I sign-up?
You may sign up at any Star Awards. You must be 21 or older and present a valid photo ID for card issuance or to redeem any benefits.
I lost my card. Can I get a new one for free?
If you need to replace your card, simply present a valid photo ID to our friendly Representatives at Star Awards. Card replacements are free.
What are the benefits of playing at Ameristar Casinos?
Players earn a variety of benefits for playing and using their Star Awards card. Click here to see Star Awards program benefits.